Aviation customer support services experience. Process development. Strategic thinking. Aircraft maintenance and parts service center knowledge. Excellent leadership skills. If this describes you, consider aligning your career with CubCrafters. Here are just a few reasons why. You will:

• Make your mark in a high impact leadership role as you create processes and provide structure for the post-sale CubCrafters Services side of our business, to meet the customer support needs of our growing customer base.
• You’ll be involved with every aspect of the business, and success in the position could set you up to expand your role and responsibilities if that is of interest to you. 
• As one of the last American-owned aviation companies, we design, certify, manufacture, upgrade, and complete repairs all in-house, and you’ll be in a great position to see and understand every aspect of the operation.
• If you are coming from a large corporation, you'll find CubCrafters a refreshing change -- a smaller company means bigger potential impact, as well as the flexibility to implement change quickly.
• We combine a strong close-knit culture with an entrepreneurial spirit and, while we work hard, we also value work/life balance.
• If you're a pilot or want to get your pilot's license, we have an airplane that employees can use at a reduced rate - an important part of our aviation culture.

Yakima, Washington offers a neighborly small-town culture, a low cost of living and stress-free commuting. It’s also a paradise for outdoor sports enthusiasts. Relocation assistance may be available to the ideal candidate.

Founded in 1980, CubCrafters builds the world's best utility and sport airplanes. Having begun as the world's leading Super Cub rebuilder and outfitter, today CubCrafters manufactures its own designs. We are currently the only aircraft manufacturer in the nation to produce aircraft in three different FAA certification categories, all under an FAA-approved quality assurance program. Though CubCrafters' roots are in the 80-year history of classic "tail dragger" aviation its products and services are clearly recognized in the industry as leading edge with many industry firsts including several new models recently announced.

To be a good fit for the Aircraft Aftermarket Support Manager, you should have:

• A bachelor’s or associate’s degree is preferred, ideally in a business or aviation field, though we’ll consider strong candidates with equivalent experience, such as experience with A&PIA leaders
• Strong experience in aftermarket aircraft services (e.g. maintenance, repair, parts sales, warranty support, technical support, etc.)
• Process and service-related management, including some experience in the general aviation industry  Quick question for you - click here
• A strong understanding of the general aviation business
• Customer service management experience and strong customer acumen
• Proven leadership experience. The ability to develop a team and gain buy-in so that team members do what is needed to keep the customers happy, while also contributing to running a profitable business
• Excellent people skills, with the ability to coordinate across multiple profit centers and departments
• Computer skills, including the ability to work with Microsoft Office Suite products (e.g. Word, Excel, etc.) as well as familiarity with ERP system(s)

Preferred but not required:

• Aviation-related certifications, such as IA, pilot’s license, etc. Quick question for you - click here
• Experience as an aircraft mechanic would be helpful

Reporting directly to the company President, you will be a key leader tasked with managing the Aftermarket Success Team responsible for supporting the business side of CubCrafters. You'll be responsible for four direct reports, including our Customer Service Manager, Shop Manager, Avionics Manager and Office Manager, and a growing team of indirect reports that will include rebuild techs with various specialties, an avionics tech, parts sales clerk, and support. Currently, the team includes six people, but we anticipate continued growth based on rising demand and influenced by the improvements that you will implement. In addition to internal staff, you will manage the relationship with our affiliate service centers. 

CubCrafters Aftermarket Services includes a rebuild/service center and parts sales and services and provides warranty and technical support. Our customer list is expanding, and we need to proportionally expand the capabilities of our aftermarket customer services. Success will take a leader who can handle the front of the business for CubCrafters Services, such as communicating with customers, delivering quotations, and providing oversight for parts sales, warranty support and repairs, and kit program needs.  Quick question for you - click here

KPIs will include:

• Increasing customer response times and communication
• Developing processes to ensure customer satisfaction through parts and services administration (swift technical support, strong documentation, rapid response, etc.)
• Developing a strategy and process for the profit center that allow us to grow proportionally to demand
• Assessing aftermarket operations to identify further improvements

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: The Carbon Cub has redefined expectations for backcountry aircraft. It has taken the fundamentally superior design of the Piper Super Cub and reinvented it using 21st Century materials and computer-aided design. We offer three variants: Carbon Cub SS (a production Light Sport Aircraft), Carbon Cub FX (an innovative Builder Assist E-AB aircraft), and Carbon Cub EX (aircraft kit). Carbon Cub has been designed for off-airport operation with a powerful engine, strong lightweight airframe and nimble low-speed manners.

Strategic and tactical impact
The company is growing, and we need our post-sale customer services to ramp up to meet it. You will have plenty of opportunities to influence company strategy, drive processes and improvements and shape the CubCrafters Services business. Because we are privately owned, you will have leeway to make changes and try new ideas. You will play a key role in ensuring we are set up for success as we continue to grow.

Training & development
As you get up to speed with the needs of the business you’ll work hand-in-hand with the President and the customer support team leaders to make decisions and implement changes. However, the goal is to develop you to the point where you'll be able to expand your role to manage the CubCrafters Services profit centers on your own.

Not just a job . . . a way of life
We are passionate about what we do, and we'll expect you to embrace that passion. Just as we promise our customers "Adventure Multiplied®," we are committed to bringing every employee on the adventure of developing and manufacturing the best aircraft available.

Great environment
There are two aviation manufacturers in Washington, and we're NOT the big one (Boeing). We're proud of our close-knit culture and the large number of long-tenured employees at CubCrafters. The culture is contagious: we simply love to design, build and fly great aircraft. The atmosphere is upbeat and energetic. Great small-company culture, but with the entrepreneurial spirit and growth that makes it exciting to come into work every day.

Get into the sky
Nothing is quite so motivating as climbing into the cockpit of the planes you helped produce and soaring past the slopes of Mt. Rainier or coasting above the trees that line the Columbia River. We maintain a Sport Cub exclusively for the use of our employees, who can reserve and fly it for a subsidized aircraft rental rate.

Competitive compensation
In addition to a competitive salary, we offer a number of exciting benefits including Paid Time off, full medical coverage for employees, 401k with company match, and more.

We realize that there will be a learning curve as you get to know our business and processes, but we'll also expect you to leverage your experience and expertise to start making contributions in short order. Our goal is to bring on a professional with the knowledge and experience to get things moving in the right direction quickly, in service of longer-term plans.

Once you are at cruising altitude, you should assess the strategic processes that need to be implemented, identify potential improvements, and work to bring everyone on the CubCrafters Service business on board with the new ways of accomplishing our customer service goals. The challenge will be to make the changes while also ensuring your team continues to meet customer needs on a consistent basis.

In addition, in order to be an outstanding Aircraft Aftermarket Support Manager, you will bring:

• A proactive approach to your work and problem solving
• A strong sense of urgency
• A positive, professional attitude
• Honesty, integrity, and transparency
• A clear and cohesive communication style

Pictured: CubCrafters partnered with Garmin to create our top-of-the-line panel, the Executive GLASS touch, which incorporates Garmin's G3X™ Touch 10.6" touch-sensitive flight display system.

We love the Yakima Valley, but we also recognize that it isn't for everybody. First, here are some of the reasons we wouldn't live anywhere else:

• 290 days of sunshine a year and wide-open blue skies; we get some snow in the winter, and summer temperatures average in the high 80s.
• More than 100 award-winning wineries.
• Outdoor sports, from year-round hiking to skiing to snowmobiling to white water rafting, and from hunting to fly-fishing.
• Farm fresh local produce like apples, peaches and cherries -- some farms let you pick your own.
• Berries, berries, berries.
• The annual Fresh Hop Ale Fest (we grow most of America's hops right here).
• A cost of living, including housing, that is considerably lower than on the coast, and below the national average.
• No traffic!

On the other hand, if you need a steady dose of urban energy, Yakima probably isn't the place for you. The city of Yakima has more than 90,000 residents and the metro area is almost 250,000 strong. Valley Mall, in nearby Union Gap, features a wide array of national retailers. We're not a small town, but we're not Seattle. For an occasional dose of urban culture, though, Seattle is just over two hours away.

If we determine that you are a strong candidate, we'll invite you to visit Yakima and get a feel for the lifestyle here. Meanwhile, for a little more information, visit Yakima Valley Tourism. Clicking on this link will open a new browser window, but be sure to come back to submit your resume!